RETURNS & EXCHANGES
We want you stoked with your purchase. If it’s not quite right, we offer refunds or exchanges on change-of-mind purchases.
To start a return, email info@urbanclassics.com.au with your order details and we’ll issue you a Return Authorisation (RA) number along with return instructions.
Returns must be lodged within 14 days of delivery.
To be eligible for a refund or exchange, items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- Returned in original packaging
We cannot accept returns that:
- Have been worn
- Have tags removed
- Are damaged due to wear or misuse
- Are not returned in original packaging
SALE ITEMS
Sale items are eligible for exchange only.
Refunds are only available if the item is deemed faulty or damaged.
FAULTY ITEMS
Received something that’s not up to standard? We’ve got you.
Please email info@urbanclassics.com.au with your order number and clear images showing the fault. Once assessed and confirmed by our returns team, we’ll be in touch to sort out the next steps.