HOW MUCH DOES SHIPPING COST?
Currently, we ship right across Australia and New Zealand. For domestic orders, we offer both standard and express options. Our standard shipping cost is $10 per order, while express shipping is $15 per order. You can access free standard shipping on all orders over $100.
We also offer free shipping to New Zealand on all orders that are $150 and/or over. Our standard shipping cost to New Zealand is $25 per order.
HOW LONG DOES SHIPPING TAKE?
For the majority of our orders, we use Australia Post as our preferred delivery method. Delivery times can vary depending on what state the order is being sent to. During high volume seasons and for outer-metro or rural areas, deliveries may take longer than expected. Please refer to Australia Post for a more specific guideline on estimated delivery times across Australia and New Zealand.
At Urban Classics, we work hard to ensure that all orders made before 12pm between Monday and Friday are packed and dispatched on the same day, while orders made after 12pm between Monday and Friday will be sent off the following day.
HOW DO I FIND MY BEST SIZE AND FIT?
We understand that finding the best size and fit is paramount when shopping for apparel, especially when sizing can differ from brand to brand. To make your experience easier, we have created a Size Guide located at the bottom of our website under the ‘Quick Links’ heading. You can also find a specific fit description under each product.
If you have further questions about how an item fits, please feel free to contact email@example.com.
WHAT ARE OUR PRODUCTS MADE OUT OF?
The materials that we use at Urban Classics are carefully chosen to ensure a high level of quality and comfort. Across our apparel, you will find products that are made from organic cotton, elastane, modal, polyester and/or nylon.
On our website, you can find the specific fabric(s) that make up each product by clicking on the ‘Fabric’ section under the individual product.
WHAT IS YOUR RETURN AND EXCHANGE PROCESS?
If you’re not entirely satisfied with your purchase, you can return your item(s) to us within 14 days from the delivery date for an exchange or store credit.
There are strictly no returns, exchanges or refunds on sale items unless the product is damaged or faulty.
Please email firstname.lastname@example.org so that our team can guide you on the best way to return your product. For further information on our refund and exchange policy, you can visit our Shipping and Returns or Refund Policy page.
DO YOU HAVE ANY RETAIL STORES?
At the moment, Urban Classics Australia does not have a retail store open. However, we offer a click and collect option from our warehouse located in Brookvale, Sydney.
Our warehouse opening hours are from 9am-4pm on Monday-Fridays
If you have further questions about our warehouse, please feel free to contact email@example.com.
HOW DO I PURCHASE A GIFT CARD?
You can purchase a gift card by scrolling down to the very bottom of the website, and clicking on our Gift Cards page under the ‘Quick Links’ heading.
CAN I LEAVE A PRODUCT REVIEW?
We love hearing what our customers think about our products. You can leave a review by scrolling down to the bottom of the product where you’ll find a ‘Write a Review’ button.
Simply click the button, enter your details, and let us know your thoughts.
WHAT PAYMENT METHODS DO YOU OFFER?
We offer a range of payment methods including AfterPay, Zip, Amex, Apple Pay, PayPal, Debit or Mastercard, and more. You can choose your preferred payment method at the checkout.
CAN I USE MULTIPLE DISCOUNT CODES?
While you can’t use multiple discount codes at once, there are some discount codes that are available to use on top of sale items.