From our Sunshine Coast warehouse
Shipping & Returns
Packed with care by our Australian team. Free shipping: Australia standard over $100, New Zealand over $150 and international over $250 AUD. Final rates and destination availability are confirmed at checkout. 30-day returns.
Dispatching your order
We aim to dispatch orders placed before 12pm AEST on the same day. Orders placed after this time are aimed for dispatch by the next business day. During peak promotional periods, high order volumes can cause delays.
All products are warehoused on the Sunshine Coast, QLD. Our Urban Classics Australia team packs and dispatches your items with care.
Most orders are delivered by Australia Post, with a courier used occasionally when needed. Once dispatched, Australia Post will notify you that your order is on its way.
Delivery rates
| Service | Rate (AUD) | Free shipping | From dispatch |
|---|---|---|---|
| Australia — Standard | $10.00 | Orders over $100 | 2–8 business days |
| Australia — Express | $15.00 | — | 1–4 business days |
| New Zealand — Express | $25.00 | Orders over $150 | 5–10 business days |
| International — Standard | $35.00 | Orders over $250 | 6–27 business days |
Delivery estimates depend on your location. Peak promotions and locations outside city regions may take longer. Orders are trackable and may require a signature. Final shipping charges are confirmed at checkout.
Australia Post delivery speeds & coverage ↗30 days
Returns & exchanges
We want you stoked with your purchase. If it's not quite right, we offer refunds or exchanges on change-of-mind purchases. Returns must be lodged within 30 days of delivery.
Email info@urbanclassics.com.au with your order details. We'll issue a Return Authorisation (RA) number and return instructions.
Eligible items must be:
- Unworn and unwashed
- In original condition, with all tags attached
- Returned in original packaging
We cannot accept items that have been worn, have tags removed, are damaged through wear or misuse, or are not returned in original packaging.
Return address: 23 King Creek Rd, Eerwah Vale QLD 4562, Australia. Please obtain your RA number first.
Sale items
Sale items are eligible for exchange only. Refunds are available if the item is deemed faulty or damaged.
Faulty items
Email info@urbanclassics.com.au with your order number and clear images showing the fault. Once assessed and confirmed by our returns team, we'll contact you with the next steps.
Contact our team →